Please note that none of the following terms and conditions affects your statutory rights. These terms and conditions can be changed at any time by Regency Gates without notice.

Credit Card Payments

We use secure real time credit card transactions. We reserve the right to refuse to supply to individuals whose credentials cannot be verified.

We will use discretion in these matters and will not authorise supply unless we are completely satisfied that the order is legitimate.

We do reserve the right to provide information to the relevant authorities in the interest of preventing fraud or crime.

Confirmation of your order

Once an order has been placed; we will send you an email of confirmation including products ordered and shipping cost.

Receipt

The order confirmation will act as a receipt. We will be pleased to provide any additional documentation you may require.

Complaints

Complaints should be made initially by e-mail to care@regency-gates.co.uk and they will be taken up from there.

We will normally expect to deal with complaints by email, complaints will be acknowledged within 5 working days.

Your complaint will be dealt with fairly and confidentially. Throughout the period of a complaint about or issue, we will keep you fully informed of progress.

Website Accuracy

Our website design team work extremely hard to make sure our website is as accurate as possible and in order to achieve this our website is updated on most days.

However we cannot guarantee the accuracy of information supplied, especially such things as special offers, which may change without prior notice.

Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.